These Terms and Conditions apply to purchases from Autocirc LBM Autoparts AB Last updated: 2026-08-07
Below you will find our terms and conditions applicable when ordering goods from us via webshop, e-mail, telephone, or any other sales channel we provide.
These terms apply to both private consumers and business customers. Mandatory consumer protection legislation applies to consumer purchases. For business-to-business purchases, the Swedish Sale of Goods Act and these terms apply unless otherwise agreed in writing.
Table of Contents
1. Orders and Contract 2. Prices 3. Payment 4. Delivery 5. Right of Withdrawal and Return Policy 6. Returns 7. Uncollected Parcels 8. Warranty and Claims 9. Product Information and Images 10. Personal Data 11. Force Majeure 12. Disputes and Governing Law 13. Contact Details
1. Orders and Contract
Orders may be placed through our webshop or by contacting our customer service team. We sell to both private consumers and business customers.
Private consumers are protected by applicable consumer protection legislation, including rules regarding the right of withdrawal for online and distance purchases. Business customers purchase under the Swedish Sale of Goods Act and these terms and conditions, unless otherwise agreed.
A binding purchase agreement is concluded only once Autocirc LBM Autoparts has confirmed the order. We reserve the right to correct obvious errors, such as incorrect prices, product descriptions, technical errors, sold-out items, or incorrect stock levels. We also reserve the right to reject or amend an order if inaccuracies are discovered after the order has been placed.
2. Prices
All prices are stated in the currency applicable to the selected market, such as SEK, NOK, DKK, or EUR. For EU markets, prices are normally shown both inclusive and exclusive of VAT. For markets outside the EU, such as Norway, prices may be shown without VAT in accordance with applicable rules. Any import charges, customs duties, and local taxes shall be borne by the customer in accordance with the rules of the destination country.
The price shown at the time of ordering is the applicable price, subject to the following reservations:
printing errors
supplier price changes
currency fluctuations
sold-out items
incorrect stock levels
any errors in images or product descriptions
For business customers, customer-specific pricing may apply after login or by separate agreement. When logged in, you will always see the price you pay after any applicable discount.
3. Payment
We use Kustom Checkout in our webshop. Kustom Checkout displays the payment methods and delivery options available at the time of purchase.
Available payment methods may, for example, include card payment, invoice, instalment payment, Swish, Apple Pay, Google Pay, or other options shown in the checkout. For certain payment methods, you may be redirected to an external payment service provider to complete the purchase.
Kustom provides the checkout solution but does not itself process the payment. Any credit assessment may be carried out by the payment service provider connected to the payment method you choose.
By completing your purchase in the checkout, you accept our terms and conditions as well as the applicable terms for Kustom Checkout and the selected payment service.
More information about how personal data is processed can be found in our privacy policy and in the terms of the payment service used in the checkout.
3.1 Other Payment Solutions We reserve the right to determine which business customers may be offered payment by invoice. If you require other payment solutions, such as pro forma invoice or PayPal, please contact customer service .
4. Delivery
We dispatch orders with DHL every business day. For certain pallet shipments abroad, a carrier other than DHL may be used.
4.1 Delivery Time Orders placed before 14:30 CET are normally dispatched the same day, provided the item is in stock. Normal delivery time within Sweden is 1–2 business days from the date the order has been dispatched. Some variation may occur depending on delivery routines in your area.
If an item is temporarily out of stock, we will contact you by e-mail or telephone with information about the estimated delivery time and how we may proceed with the order.
Delivery times are estimates and may be affected by circumstances beyond our control, such as transport disruptions, supplier delays, or high demand at the carrier.
4.2 Delivery Method and Notification Deliveries to businesses are normally made as business parcels, unless otherwise stated. For business parcel deliveries, the shipment must be addressed to a company. The company name must therefore be stated when placing the order.
Deliveries to private consumers are normally made to the nearest collection point.
Notification is made via SMS, e-mail, or another contact method provided by the customer when placing the order. The customer is responsible for ensuring that the contact details provided are correct. You may track your shipment with DHL here .
If you have not received shipment information within a reasonable time, you are welcome to contact our customer service team.
4.3 Shipping Charges Shipping charges are applied in accordance with the terms and prices stated at the time of ordering and in connection with the selected delivery option.
The shipping prices below refer to the standard options normally offered. Shipping charges may vary depending on market, delivery method, the size of the goods, and destination.
Domestic prices are shown including 25% Swedish VAT where applicable.
Domestic Shipping Price incl. VAT (SEK) Price excl. VAT (SEK) DHL Service Point 99 kr 79,20 kr DHL Business Parcel 125 kr 100 kr DHL Service Point (Exchange Part – Round Trip) 198 kr 158,40 kr DHL Business Parcel (Exchange Part – Round Trip) 247,50 kr 198 kr Shipping charge for AdBlue unit (DHL Service Point – Round Trip) 1 000 kr 800 kr Shipping charge for AdBlue unit (DHL Business Parcel – Round Trip) 1 000 kr 800 kr Round-trip shipping for transfer cases 1 500 kr 1 200 kr Round-trip shipping for transmissions 1 875 kr 1 500 kr
International Shipping Price incl. VAT (SEK) Price excl. VAT (SEK) DHL Express (Europe) 312,50 kr 250 kr DHL Express – Next-day delivery (Europe) 737,50 kr 590 kr DHL Express (Norway) Not applicable 249 kr DHL Express – Return Trip (Norway) Not applicable 498 kr
International pallet shipping charges depend on the destination address. Please contact us for a quotation.
For larger, heavier, or bulky shipments, such as pallet goods, additional shipping charges may apply. In such cases, the customer will be contacted before delivery is carried out.
4.4 Receipt of Goods and Transport Damage It is important that you inspect the shipment upon receipt.
If the packaging or the goods are visibly damaged, this must be reported directly to the carrier or collection point at the time of receipt. We recommend that damaged goods are not accepted without reservation.
If transport damage is discovered only after the parcel has been opened, and the damage is assessed to have occurred during transport, the damage must be reported to the carrier as soon as possible. If the matter cannot be resolved with the carrier, please contact Autocirc LBM Autoparts and we will assist you further.
5. Right of Withdrawal and Return Policy
Private consumers have a 14-day right of withdrawal in accordance with applicable consumer legislation. The withdrawal period begins on the day you, or someone acting on your behalf, receives the goods.
For business customers, Autocirc LBM Autoparts offers a 14-day return policy, unless otherwise stated for the relevant product or order.
To exercise your right of withdrawal or our return policy you need to fill out our return form customer service team, as soon as possible and no later than 14 days from receipt. Your notice must include:
name
order number
part number or product name
contact details
confirmation that you wish to return the item or exercise your right of withdrawal
5.1 Exclusions and Limitations The right of withdrawal or return policy does not apply to:
specially ordered products
performed work or services
products that have been installed, tested, or used
To qualify for a full refund, the item must be returned in substantially unchanged condition and, where possible, in its original packaging.
6. Returns
You must always contact us before returning an item. All return requests must be reported to our customer service team.
The following must always be enclosed with the return:
packing slip, or
clear marking with order number and part number being returned
The returned item must be:
unused in its original packaging
well packaged
if possible, in its original packaging
If parts are missing, or if the item is not returned in sufficiently good condition, we reserve the right to make a deduction for loss in value or charge for missing parts.
If the item is damaged during return transport due to insufficient packaging, the customer is responsible for such damage.
Refunds are made once the returned goods have been received, inspected, and approved.
6.1 Returns of Kits and Product Bundles Products sold as complete kits supplied by the manufacturer may only be returned in full. Individual parts from such kits will not be accepted as returns.
For kits assembled by Autocirc LBM Autoparts, returns of individual parts may be accepted subject to prior agreement. In such cases, the customer will be charged the regular unit price for the parts retained, and any discount or package price will be adjusted accordingly afterwards.
All other return terms also apply to kits and bundled products.
6.2 Return Shipping If you wish, we can provide a return shipping label via DHL. If you choose to return the item at your own expense, the shipment must be sent with tracking to our delivery address (see details at the bottom of the page ). We do not accept shipments sent cash on delivery or to collection points without prior agreement.
The cost of return shipping is charged as set out below and is normally deducted from the refund, unless otherwise agreed.
For returns of exchange items, return shipping is charged in advance unless otherwise agreed.
The original shipping cost is not refunded in the event of a return. Return shipping is also charged when exercising the right of withdrawal.
Domestic prices are shown including 25% Swedish VAT where applicable.
Cost of Return Shipping Label
Return Shipping (Domestic) Price incl. VAT (SEK) Price excl. VAT (SEK) DHL Service Point Return Label 99 kr 79,20 kr DHL Business Parcel Return Label (Contact us for pick-up) 125 kr 100 kr
International return labels may vary in price. Please contact us for a quotation.
7. Uncollected Parcels
A parcel that is not collected is not automatically regarded as a valid return or as an exercise of the right of withdrawal.
If a parcel is not collected, Autocirc LBM Autoparts reserves the right to charge the costs incurred for shipping, return shipping, administration, and handling.
If you wish to exercise your right of withdrawal, you must therefore first accept delivery of the parcel and then contact us regarding the return.
8. Warranty and Claims
The warranty period is stated primarily in the product information, order confirmation, or by separate agreement. If nothing else is stated, the guidelines below apply.
8.1 Warranty Overview Product Type Warranty Terms New spare parts 1-year warranty Remanufactured spare parts 1-year warranty, unless otherwise stated Used spare parts No warranty, unless otherwise stated Remanufactured transmissions, transfer cases, differentials, and similar units 1-year warranty, and in some cases 2-year warranty, but no more than 30,000 km from the date of installation, whichever occurs first Used units 1-year warranty, but no more than 10,000 km from the date of installation, whichever occurs first
The warranty covers defects in the product attributable to material or manufacturing defects, or deficiencies in refurbishment work carried out, provided that the product has been used and installed correctly.
The warranty does not apply to:
normal wear and tear
incorrect installation
improper use
external damage or influence
consequential damage to other components
products that have been altered, disassembled, or otherwise mishandled after delivery
Please refer to our full warranty terms for more information.
8.2 How to Submit a Warranty or Defect Claim If you have received an incorrect, damaged, or defective item, you must notify our customer service team of the claim as soon as possible after the defect has been discovered.
To enable us to process the matter as quickly as possible, the claim should include:
name and contact details
order number
part number or product name
registration number or vehicle details, if relevant
a clear description of the defect, including any fault codes where applicable
photos or video showing the defect, where possible
information on when the defect was discovered
information on whether the item is installed or removed
We always reserve the right to inspect products under warranty before a replacement product is sent or any refund is made. It is the customer’s responsibility to ensure that the correct product has been ordered and that it is installed correctly. It must also be verified that surrounding components are fault-free and that the defect has not been caused by circumstances other than the product subject to the claim.
In the event of an approved claim, Autocirc LBM Autoparts has the right, in the first instance, to:
remedy the defect
replace the item
grant a price reduction, or
issue a refund in accordance with applicable law
Autocirc LBM Autoparts does not reimburse troubleshooting costs, rental car costs, downtime, workshop labour, or other indirect costs, unless expressly agreed or required by mandatory law.
Costs for removal and refitting carried out by a third party may be reimbursed up to a maximum of SEK 5,000 excluding VAT, provided that the claim is approved and that the cost is reasonable and documented.
Payment is made once the returned item has been received and the claim has been approved. If the claim is not approved, the customer will be contacted with information on further handling and the option of having the item returned.
8.3 Customer Responsibility for Installation and Use The customer is responsible for ensuring that the ordered product is correct for the intended vehicle or application, unless otherwise expressly agreed.
The customer is also responsible for ensuring that the product is installed in a professional manner and in accordance with the manufacturer’s instructions or accepted workshop practice.
Defects arising as a result of incorrect installation, inadequate diagnostics, incorrect diagnosis, or use in combination with other defective components are normally not covered by the warranty or by any right to make a claim.
9. Product Information and Images
We strive to ensure that all information on the website is correct and up to date. However, we reserve the right for any errors in product information, specifications, images, compatibility details, and stock levels.
Product images are for illustrative purposes only and may in some cases differ from the actual item.
10. Personal Data
Autocirc LBM Autoparts processes personal data in connection with orders, customer service, delivery, payment, and claims handling.
Personal data is processed in order to:
administer purchases and delivery
process payments
communicate with the customer
comply with legal obligations
handle claims, returns, and warranty matters
When purchasing through the webshop, personal data may be shared with our partners for payment, shipping, and system administration to the extent necessary to complete the purchase.
More information about how we process personal data can be found in our privacy policy .
11. Force Majeure
Autocirc LBM Autoparts is not liable for delays or failures in performance caused by circumstances beyond our reasonable control, such as labour disputes, fire, war, government actions, major operational disruptions, supplier disruptions, transport obstacles, or similar events.
In such cases, we reserve the right to postpone performance or cancel the agreement without liability for damages.
12. Disputes and Governing Law
For private consumers, mandatory consumer protection legislation applies. Disputes with private consumers may be submitted to the Swedish National Board for Consumer Disputes (ARN).
For business customers, disputes shall in the first instance be resolved through dialogue between the parties. If a dispute cannot be resolved amicably, Swedish law shall apply and the dispute shall be settled by a Swedish general court.
13. Contact Details
Autocirc LBM Autoparts AB +46 (0)31-91 92 54 info@lbmautoparts.se
Delivery address:
Postal address:
Opening hours: Monday–Friday, 08:00–16:00 CET